Free Shipping is customary for orders of Alvas manufactured products and other select items to anywhere in the Contiguous United States of America, including the District of Columbia.
Alvas Used, Factory Second and Discontinued products are available for local pick up, or you may choose to have the items shipped for an additional charge. Local pick up is free (see Will Calls for more information), sales tax will apply. Orders shipping anywhere outside the Contiguous USA will have taxes and duties calculated at checkout.
Most orders ship from our San Pedro, CA, USA warehouse. Our team works hard to ensure that your order is accurate and on time. If your order is ready to ship prior to the scheduled ship date, we will do our best to ship it early.
Standard Shipping Schedule:
Orders paid in full by Monday 11:00 am (PST) will ship by Wednesday.
Orders paid in full by Wednesday 11:00 am (PST) will ship by Friday.
Need it faster? Call us and we’ll do our best to help! There is a chance we can rush your shipment and/or expedite the delivery service.
– Rush Production Time* ($50 Rush charge may apply)
– Expedited Delivery Service**
– Will Call (Customer Pick Up)
*Applying a Rush charge to an order will break the normal shipping cycle for that order. Our staff will present to you the earliest time available to ship, for your approval. If agreed upon, the rush charge will be applied, and the order will be shipped on the agreed upon date.
**Additional charges will apply for expedited delivery service.
Specific lead times on products are listed on their product page.
Due to additional processing time, international orders may take longer.
HOLIDAY SHIPPING WITH UPS:
Be Ready for the Holidays with UPS:
Holiday Service Information & Year-End Holiday Schedule
Alvas ships through multiple carriers. Local orders will be delivered by our Alvas team.
If your order is shipping freight, the freight company will contact the phone number you provided to schedule a delivery appointment with you, before arriving to the shipping address. Missing the call, or failing to return the call to the shipping company, could result in a delay of your shipment. If you miss the first call, the freight company will make a few attempts to reach you before deciding to return the shipment to us. Please note the customer is still responsible for the cost for the shipment (or lack of).
Deliveries should be inspected asap. If there are any damages or shortages, Do Not Refuse Delivery. Instead, sign “Damaged” or “Short”, and then contact Alvas immediately. For more information, view the FAQ.
Call first. At times, our warehouse staff may be off-site handling installations or deliveries. Due to this, customers who pay for their order as they walk in to our retail store may have to wait approximately 10 minutes to 2 hours before their merchandise is ready to be picked up.
Orders for Maple Barres, Oak Barres, Custom Poplar Barres and Custom Matlay/Marlay will be available for pick up according to our shipping schedule.
Orders paid in full by Monday 11:00 am (PST) will be available for pick up by Wednesday.
Orders paid in full by Wednesday 11:00 am (PST) will be available for pick up by Friday.
Hours for Will Call: Mon – Fri 10:00 am – 3:00 pm. Other times may be scheduled with prior approval.
Will Call orders outside our standard shipping schedule are subject to a Rush fee.
Rush orders do not apply to Maple Barres, Oak Barres or Custom Poplar Barres.
Alvas will not be responsible for loading and/or securing will call orders upon pick up.
Customers will be responsible for securing orders and bringing appropriate help and/or supplies.