Customer satisfaction is our primary goal. If you would like to return a product, please contact us to start the process.
Unused merchandise may be returned within 30 days of purchase for credit, subject to a 25% restock/handling charge.
Merchandise must not have any alterations or damages to the product.
Upon approval, Alvas will issue a Return Merchandise Authorization number (RMA) and the Return Form must be filled out. Return shipping costs, including appropriate packaging, are the responsibility of the customer.
Select items are non-returnable, including but not limited to Custom Barres.
The customer is responsible for all of the receiving and returning shipping costs. If you are returning a product to Alvas, products must be protected and packaged correctly, and the Return Form must be included in the return shipment. Alvas is not responsible for any damages incurred during the return shipment to Alvas. Any damages incurred during shipment may forfeit or delay a refund or replacement.
Approved returns will be inspected for shipping damage and manufacture defects. If a product is determined to have a manufacture defect, but free of shipping damage, you may receive a replacement, refund, or credit on your account. Please specify your preference and include documentation in your return.
Contact us for more information.
Replacements will be sent free of charge to the same address as the original shipment. Alvas reserves the right to make exceptions.
Approved refunds are issued by check. The check will be payable and mailed to the billing party/address provided on the original invoice. Alvas does provide refunds by credit card, wire transfer, or other forms of payment.
Dealers may elect to receive a credit on their account instead of a refund check.