In case your merchandise becomes damaged during shipping:

Ground Shipments (ie. UPS Ground)

1. Do Not Refuse Delivery. (Alvas will determine whether the damage is classified as shipping damage or manufacture damage. Do not attempt to determine this yourself) If the shipment was left at the door, follow steps 2 thru 4.
2. Contact Alvas immediately. Claims will not be allowed unless Alvas is contacted within 5 business days of when the merchandise was delivered.
3. Take a photo of the damage and the shipping carton(s). If the carton or packaging was also damaged, do not throw this away.
4. Email the photo, a detailed description of the damage and your contact info to Alvas BFM Office.

All shipments must be inspected within 5 days of when the order was delivered. If you fail to inspect the contents of your shipment you severely limit and possible exclude Alvas’ ability to file claims, collect damages and replace damaged merchandise, hence you will not be entitled to “full credit” nor “full replacement value” for your damaged order.

Freight Shipments (ie. UPS Freight)
1. Do Not Refuse Delivery. On the delivery company’s Bill of Lading, be sure to sign “Damaged”. The Bill of Lading is the paperwork the driver presents you for your signature.
2. Contact Alvas immediately. Claims will not be allowed unless Alvas is contacted within 5 business days of when the merchandise was delivered.
3. Take a photo of the damage and the shipping carton(s).  If the carton or packaging was also damaged, do not throw this away.
4. Email the photo, a detailed description of the damage and your contact info to Alvas BFM Office.

All shipments must be inspected within 5 days of when the order was delivered. If you fail to inspect the contents of your shipment in the presence of the driver at the time of delivery and/or fail to make your note on the Bill of Lading, you severely limit and possible exclude Alvas’ ability to file claims, collect damages and replace damaged merchandise, hence you will not be entitled to “full credit” nor “full replacement value” for your damaged order.