FAQ

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FAQ – Frequently Asked Questions

You have questions, We have answers! Still need help? Contact us!

We understand mistakes happen and plans can change- we’re here to help you through it. Whether you have already placed your order or your order has already shipped (left our facility and is in transit), please call us as soon as possible and we will do our best to accommodate your request.

Before you call, please have ready:

  • Name of the business your order should ship to (if applicable)
  • Name and Phone Number of Contact Person (person to be contacted for any delivery needs)
  • Full address of the correct shipping location (include suite, apartment and or floor numbers)

There may be a fee:

Most shipping companies will charge a fee for altering the shipping address, especially once the order is already in transit. When we contact the shipping company responsible for delivering your order, they may charge us for their inconvenience. If we are told we will incur a charge for the change,  we will need to pass the fee we incur to you, the customer.

Alvas has select Authorized Dealers throughout the world who sell our products in whole, or in part.

If you would like to become an Authorized Dealer of Alvas, please contact us and we will be happy to send you a Dealer Inquiry packet. The Dealer Inquiry packet includes an application as well as the stipulations required for our dealers. Providing Alvas with the required information does not guarantee you will be approved. Shared values, strategic fit, good leadership and a strong track record are among the most important qualities we look for. The amount of time it takes Alvas to make a decision may vary from company to company.

We invite customers to purchase directly from Alvas, or through one of our Authorized Dealers. We encourage our dealers to offer competitive pricing, shipping and customer service options to the public. If you would like to contact them, please view our Dealer Locator for their information.

Most of our dealers dropship orders from our location and do not keep Alvas products in stock at their location, so your order will most likely ship directly from one of our warehouses to you. If you are local to Alvas and want to Will Call your order, please let the dealer know.

If you place an order with one of our dealers and need customer service assistance, please contact the dealer directly. This will allow them an opportunity to assist you. If, after contacting our dealer, you are still unsatisfied, please call us and we will do our best to help.

The diameter for Alvas wood ballet barres are 1-7/8”, + or – 1/8”. Wood will not be perfectly round.

Alvas ballet barres are hand-sanded smooth and ready to use.

Every square inch of our wood barres is inspected by hand. Splits, cracks and checks are cut out leaving beautiful straight grain lumber of the highest quality. Our barres are then sanded smooth and ready to use if the paint coating is not desired.

Adding a clear coat finish may be done, but is unnecessary. As the wood barre is used, the natural oils from hands cures the barre and give the barres a hand-rubbed look that is traditional and often preferred.

Our wood barres arrive ready to be stained, lacquered or painted, if desired. Some people paint a clear coat (or stain and then add a clear coat) on wood barres to achieve and maintain a look. If you choose to paint them, it should be done immediately after taking the barre out of the cardboard tube since the wood will be sanded and clean.

Traditionally, a ballet barre should be approximately waist height of the user.

However, the following statistics are very popular:

  • Single Barre Height*:    32” – 46” from floor (waist level)
  • Double Barre Height*:  32” – 34” lower barre; 44” – 46” from the floor for upper barre
  • Distance from Wall to Barre:
    • Inside = 7-1/4” (approx)
    • Outside = 9” (approx)

* “Barre height” is the distance (height) between the floor and the barre, or  more simply, how high your barre is off of the ground.

“Barre height” is the distance (height) between the floor and the barre, or  more simply, how high your barre is off of the ground.

With any of Alvas Wall Mount Ballet Barre Adjustable Brackets, Alvas Freestanding Ballet Barre Frames or Alvas Floor Mount Ballet Barre Frames, the height of your barre(s) can be adjusted – without uninstalling the Extension Units.

How to adjust the height of your ballet barre:

  1. Grab the Barre next to where the Extension shoulders touch the wood.
  2. Give the Barre an up and down wiggle, as needed, while loosening or tightening the Wingnut.
  3. Then slide the Extension up or down the Channel to your desired height, and re-tighten the Wingnut.

Pro Tip:

The Extension Units can also be made so they do not adjust by hand by replacing the Large Wingnut with a Hex Nut on the Extension. Alvas Hex Nuts are perfect if you prefer to not have barre heights adjustable since the barres can be made “fixed” with this simple hex nut. The barre height can still be adjustable at a later time of your preference, but will prevent the public (or children) from adjusting the barre height indiscriminately.

All Alvas Standard and Custom wood ballet barres with maintain a tight length tolerance of +/- 1/8″.

Perfect straightness is difficult to obtain in a natural product like wood.

Measuring ballet Barre Warp Tolerance diagram

Step 1: Sight down barre to determine apex of the warp.

Step 2: Center the 4’ level on the apex and secure the level to the barre (using tape, tie, etc) as shown in the diagram.

Step 3: Attempt to slide the 3/16” drill bit into the gap.

Step 4: If the drill bit slides freely and completely through the gap, then the barre is beyond our warp tolerance. Immediately call Alvas for return instructions.

How to calculate Square Yards from Feet:

Formula:

  1. Multiply the length (in Feet) by the Width (in Feet) to get the Square Footage
  2. Square Footage / 9 = Total Square Yards

We understand mistakes happen and plans can change- we’re here to help you through it.

If you need to cancel you order, please call us immediately and have your Invoice or Order number ready- doing so will help to expedite your request.

Please note if you contact us and it is outside of our normal business hours, we will respond as soon as we return.

Cancellation Fee:
All orders received will be processed immediately. If an order is cancelled within 12 hours of receipt the restock fee will be waived, otherwise all cancelled orders will be subject to a 25% cancellation fee.

Like most items that receive heavy use we recommend cleaning your ballet barres daily. You can clean them with an all-natural wood cleaner such as, Seventh Generation, Honest, or Method. Simply spray the cloth with the cleaning product and wipe down the barre the same way you would clean a table. If you prefer to use cleaning wipes that is okay too!

Don’t worry about drying out your barres. During use, the natural oils from hands will create a warm patina around the barre helping prevent the barres from drying out.

Before attempting to clean the glassless mirror, use compressed air (i.e. Dust Off®, which can be found in most photographic or office supply stores) to make sure all dust and debris are off the mirror.

Water Spots:
Use an optical grade 100% cotton cleaning cloth (no lint) and a window cleaner (i.e. Windex®). Apply Windex® to cloth until cloth is damp (saturated, but not dripping). Clean the mirror in one direction, then wipe using a fresh part of the cloth after each pass.

Handle by holding along edges only. (When holding the mirror along the edge, do not press down on the mirror surface with your finger nails.) Do not put any weight or object on the mirror surface in any position.

Regular cleaning is necessary for safety precautions and to prolong the life of your dance floor. Alvas recommends sweeping your dance floor daily with a clean, dry dust mop. Thorough cleaning should be done regularly (weekly), but may need to be done more or less frequently depending on usage. Alvas also offers a Matlay/Marlay cleaning and re-taping service. Contact us for more information.

Thorough Cleaning Instructions:
Supplies Needed for Cleaning

  • Clean, Dry Dust Mop
  • Clean Mop
  • Clean Mop Bucket
  • Distilled White Vinegar
  • Hot Water (As hot as you can get it)

Instructions

  1. Thoroughly sweep the Matlay/Marlay dance floor with a clean dust mop prior to mopping the floor.
  2. Fill the mop bucket with three parts hot water and one part distilled white vinegar. You do not need to fill the bucket up all the way, however the ratio of 75% water and 25% distilled white vinegar should remain the same.
  3. Apply intense force while mopping to remove the body oils and dirt. (Remember that body oils and dirt have been ground into the Matlay/Marlay with countless hours of dancing. Barefoot dancing compound this situation)
  4. Ensure the mixture you are using is hot and clean, which means you may need to change out the bucket multiple times while cleaning the Matlay/Marlay. If you mop with dirty and/or cool water, you will just be spreading the dirt and oils around the floor. You will need to cut the oil with hot water and vinegar to get it up and off the floor. When the bucket water stays clear then all the oil is off the floor.

COVID-19 AMENDMENT:
Adding one-part bleach and one-part hot water can be used to clean Matlay/Marlay. Be sure to follow the recommended cleaning instructions using the hot water and vinegar mixture right after.

Note: Alvas cannot guarantee any cleaning will prevent the spread of any viruses.

Dancing on a surface without a floating (sprung) subfloor is hard on the body and may hurt dancers. The chronic “hammering” of the body against a hard surface takes a toll on joints, tendons and bones. Overtime, this can lead to stress fractures, or shin splints. For this reason, it is highly recommended to use a floating subfloor.

Alvas provides the information set forth herein for customers’ information and convenience only. Alvas cannot and does not make any representations, warranties or guarantees with respect to the accuracy or completeness of the information set forth in herein including, without limitation information regarding the installation, care or maintenance of Alvas products. In addition, Alvas makes no representation, warranty or guarantee with respect to any damage or defects resulting from the improper installation, care, maintenance or use of Alvas products.

Alvas encourages customers to have all Alvas products professionally installed and maintained by an experienced and licensed contractor.

Improper installation, care or maintenance of any barre, floor, mirror or other Alvas products may invalidate the product’s warranty or guarantee, if any. Alvas reserves the right to deny customer claims made pursuant to any such warranty or guarantee if Alvas determines the damage or defect to the product is the result of improper installation, care, maintenance or use the product.

Alvas cannot and does not make any representations, warranties or guarantees with respect to the specifications of Alvas products or the accuracy thereof. If you believe that a particular product does not meet the specifications provided, or if you have any questions about Alvas products or the information contained herein, please contact Alvas immediately. Failure to do so may adversely affect your rights under Alvas’ claims and return policies.

Alvas Floating Subfloor is designed to use 9-Lamination 5′ x 5′ x 1/2″ Baltic Birch Plywood Sheets. The 9-crisscross laminations within the plywood makes it very stiff, allowing it to flex both ways evenly. This specific plywood has better integrity and will not delaminate. Regular types of plywood flex unevenly and the layers can become delaminated.

The 5′ x 5′ x 1/2″ size of this plywood is less expensive than 4′ x 8′ x 1/2″ sheets because the length of the wood grain is shorter (5′ long vs 8′ long). We recommend starting with North American Plywood as your wood source, or they may recommend a dealer near you.

Any variation from the Alvas DIY Instructions (included in the Alvas Floating Subfloor Starter Kit) will invalidate Alvas warranty.

Standard Business Hours
Mon – Fri: 8:00 am – 4:00 pm, PST

Holiday Schedule
View the contact us page for our holiday schedule.

A heat gun can be used to remove wrinkles from the glassless mirror. Very carefully, hold heat gun at 4’’ or more away from the mirror. Move in a circular fashion, working towards outside edge. Always keep the heat gun moving in order to avoid burning the mirror film.

On an indoor surface, any color of Alvas Matlay or Alvas Marlay is suitable. However, the surface should be shaded and kept out of direct sunlight as much as possible. Vinyl dance floors cannot be installed nor used in direct sunlight.

On an outdoor surface, because of the heat of the sun, only the white side up of the white/black Matlay floor may be used. The gray and black floor gets too hot in the sun and can cause burns, making it unsafe to use.

Keep in mind possible inclement weather, as this could cause safety concerns as well. Sweat, any kind of humidity or moisture can cause a slippery surface. If it gets wet, it must be dried off.

Installations

A consultation is required prior to Alvas installing product.

The on-site local consultation fee is $150.00. This fee will be credited back to the customer if purchase and installation is made, and the product cost is over $1,000.00. For long distance consultations, contact us for more information.

Assemblies

The on-site local assembly (or set up) fee is $35.00 per unit.

All Alvas Barres Floors Mirrors’ manufactured products are proudly made in the USA.

Marley – A generic term used for PVC vinyl dance flooring, usually called “Marley” or “Marley-type” dance floors. Many companies have their own version of PVC vinyl floors, often calling it by different names.

Matlay – Alvas brand (or version) of PVC Vinyl dance floor that is typically used for dance or other multi-purpose use.
Installation Type: Temporary or Semi-Permanent with tape-down application.

Marlay – Alvas brand (or version) of PVC Vinyl dance floor that is typically used for dance or other multi-purpose use.
Installation Type: Temporary or Semi-Permanent with tape-down application or Permanent with welded seams.

If Alvas Marlay is installed as a dance floor with tape (tape down), the Marlay may not be able to be welded later unless the taped parts are cleaned or cut and removed.

Welding of pvc vinyl can get particular. Welded edges must be clean and free of contamination (example: tape residue, etc). The seams must also be cut perfectly with no gaps. Therefore welding fresh, new material on a clean floor is always advised. Welding used material can propose negative outcomes.

A professional pvc-vinyl welder can advise.

We will pick up your old “marley” and re-purpose it in a green way, then sell you new Alvas Matlay or Alvas Marlay at 10% off *

Alvas has years of experience in building dance studios. Most of them utilize a material called “marley” for creating dance surface texture and we’ve learned that old “marley” flooring can find new life as an economical and effective sound barrier.

If you plan to replace your “marley” flooring, think “green” and contact us about recycling options. Not only will we pick up your old “marley” flooring, we will sell you new Matlay/Marlay at 10% discount.

* Matlay/Marlay will need to be rolled and in a box or cardboard tube. If it’s located in the local Los Angeles or Orange County area, we will pick it up.

If desired the Alvas Floating Subfloor can be painted. (Please note painting is not necessary if you decide to use a marley-type surface covering)

Alvas recommends using a water-based polyurethane or equivalent paint.

We invite our customers to purchase directly from Alvas via this website, or through one of our Authorized Dealers.

Please note: Most products cannot ship to Post Office Boxes. If there is an issue with your order, an Alvas representative will contact you.

Ordering through Alvas BFM’s Website

Most products can be purchased on our website. Alvas’ custom products as well as products not manufactured by Alvas will need to be ordered by phone, since they require customized attention.

Ordering through Alvas BFM by Phone

Call or contact us for a quote (estimate).

After speaking with you, an estimate will be emailed to you for you to review. (See Pricing). Please review the estimate in its entirety, then call us to provide payment.

Ordering through an Authorized Dealer

Most of our dealers drop-ship Alvas products from our warehouses directly to their customer. Some dealers may offer bulk pricing or discounts in shipping.

Alvas Barres Floors Mirrors Authorized Dealers.

Cancellation Policy

All orders received will be processed immediately. If an order is cancelled within 12 hours of receipt the restock fee will be waived, otherwise all cancelled orders will be subject to a 25% cancellation fee.

YES, Alvas Matlay and Alvas Marlay can be painted, if one of 3 types of paint are used:

  • Standard Stage Paint: It’s water based and can wash off after use. It’s not a good choice if you will be rolling it up as peeling and flaking my occur.
  • PVC Paint: It’s more permanent. Try the paint in a small area first, to see if it is the color and look that you are trying to achieve.
  • Car Enamel: It’s very permanent. (Acrylic)

For information on application, drying time, etc, consult a paint supplier or theatrical supply company.

Alvas Barres Floors Mirrors (Alvas BFM), along with its sister companies, are all under the umbrella of Alvas LLC.

Secured funds must be received in full before orders are processed.

Credit Card – Per Order

  • Applies to orders placed online or by phone.
  • Orders paid by credit card will require the customer to provide Alvas with their credit card information, for each order.
  • Credit card numbers are not kept on file.
  • Accepted Credit Cards: Visa, Mastercard and Discover.

Credit Card – On File (Dealers Only)

  • Applies to orders placed by Dealers, by sending approved purchase orders via email.
  • Alvas offers the provision for dealers to be able to keep a credit card on file.
  • The credit card is only used for approved purchase orders.
  • If your company is interested in this provision, contact us and request a Credit Card Authorization form.

Check in Advance

  • Applies to orders placed by phone.
  • Orders paid by check in advance are subject to a 10-business day hold before the order is processed.
  • All checks must be made payable to Alvas LLC.
  • Returned checks due to insufficient funds or for any other reason are subject to a $25.00 fee.

Wire Transfer

  • Applies to orders placed by phone.
  • Bank Wire Transfers must be sent to Alvas LLC in US Dollars.
  • Subject to a $20.00 fee, which will be added to the current invoice. The invoice must be paid in full to process the order.
  • Contact us for more information.

Open Account (Requires Approved Purchase Order)

  • Applies to orders placed by approved customers, by sending approved purchase orders via email.
  • “Approved Customers” are government-run entities (cities, public school districts, etc) and a select few dealers, only.
  • Purchase Orders are subject to approval by Alvas and have Net 30 payment terms, with payment due in full within 30 days from the date of the invoice.
  • Past due invoices are subject to a 1.5% late fee per month and the account will be put on hold until it is brought current.
  • All checks must be made payable to Alvas LLC.
  • Returned checks due to insufficient funds or for any other reason are subject to a $25.00 fee.

All prices listed on our website and in our catalog are subject to change without notice. Please refer to our website as it will always post the most current pricing.

Pricing on estimates generated from our office are valid for 60 days from the date of the estimate. All other orders will be priced as it is posted online.

Exceptions:
Sales Tax rates may change without notice. All estimates and orders will be charged the current sales tax rate.

Pricing and specifications for products not manufactured by Alvas are provided by their own manufacturer and are subject to change without notice.

Alvas is happy to offer volume discounts to our retail customers (whether your order is placed online or by phone) and will be reflected in your shopping cart immediately. Volume discount breakdown:

  • 5% off merchandise total: $200-$400
  • 10% off merchandise total: $401-$800
  • 15% off merchandise total: $801-$2,000
  • 20% off merchandise total: $2,001-$4,000
  • 25% off merchandise total: $4,001 or more

Note: Volume discounts apply to regular priced items only. Sale and Clearance items are excluded.

At Alvas Barres Floors Mirrors, we never forget that having you as a customer is a privilege, not a right.

We continually strive to keep the trust you have placed in us by staying on top of privacy and security concerns. We have implemented state of the art tools to combat fraud and keep your information safe and secure. If at any point you have questions or concerns about how we use the data you share with us, please contact us.

Privacy
Alvas is committed to protecting your privacy.

All of the customer data we collect is protected against unauthorized access and is never sold, traded or rented to other organizations except for commercial purposes to provide services, information or products you have requested, when we have your permission, or when it is necessary to share information to investigate, prevent or take action regarding illegal activities, suspected threatening or fraudulent activities, and violations of terms of service, or as otherwise required by law.

Security
We take precautions to protect your information. When you submit sensitive information via alvasbfm.com, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Your Customer Data
After purchasing products through our website, your data is securely stored for the following lengths of time:

  • Inactive accounts: 8 years
  • Failed orders: 1 month
  • Cancelled orders: 1 month
  • Completed orders: 2 years

If you would prefer to have your data erased prior to the listed retention dates, please contact us.

Alvas guarantees against defects in construction for a period of ten (10) years from the product’s date of sale (as set forth in the applicable invoice). Construction defects will be corrected to industry standard without charge if Alvas is notified of such defect prior to the period of time set forth above. This guarantee does not extend to scratching, marring, ripping, staining or ordinary wear and tear.

This guarantee shall not include replacement or repair necessitated by (i) natural disasters, (ii) war, (iii) vandalism, (iv) theft or attempted theft, (v) flood, (vii) fire, (viii) calamity or (ix) deliberate misuse or abuse. This guarantee shall not include replacement or repair resulting from improper installation or use of Alvas products. Alvas encourages customers to have all Alvas products professionally installed by an experienced and licensed contractor. Alvas provides installation and care/maintenance instructions for clients’ information and convenience only. Alvas cannot and does not make any representation, warranties or guarantees with the respect to the installation, care or maintenance of Alvas products or any damage or defects resulting from the same.

In the event construction defects are found on products not manufactured by Alvas (such as Rosco) please contact us immediately. Alvas will act as the liaison between our customers and said company.

Alvas wants to show off your space!

Snap a photo of your space showing off Alvas BFM products and we’ll post your photo, along with your name or business name, on AlvasBFM.com and/or Alvas social media websites. Interested? Print the Release Form.

Alvas Supports Proposition 65

Alvas Barres Floors Mirrors (Alvas BFM) strives to remain wholly compliant with all required California regulations and is committed to providing safe, high quality products for our customers.

We do not manufacture children’s toys or child-care products.

Alvas pvc vinyl dance flooring (Matlay and Marlay) are phthalate and lead free.

Alvas Matlay and Alvas Marlay are both not formulated with nor known to contain phthalates or lead.

However, we strongly urge California consumers (and those residing in other states as well) to avoid purchasing vinyl covered products that do not conform to all state and federal content and labeling regulations. If you cannot easily locate a Proposition 65 warning on these types of vinyl covered products, you should consider shopping elsewhere.

For more information about Proposition 65 and its current complete substance list, please contact OEHHA’s Proposition 65 program at (916) 445-6900, or visit http://www.oehha.ca.gov/prop65.html.

You can find more information about California AB 1108 here: AB 1108

California Proposition 65

California residents are generally familiar with California Proposition 65 warnings because they see them so frequently. Citizens of other states who purchase goods made or sold by companies doing business in California also encounter these notices and may find them confusing or troubling. We offer the following to provide some clarity to them and hope all our customers will find it informative and beneficial.

Proposition 65 (“The Safe Drinking Water and Toxic Enforcement Act of 1986”) is a California state law. Its goal are to protect drinking water sources from toxic substances that cause cancer, birth defects and other reproductive harm and also to minimize or eliminate exposure of any type to those chemicals by requiring advance warnings of their presence.

Two requirements of Proposition 65 are:
• Each year, California’s Governor must publish a list of substances determined by the state to cause cancer, birth defects and other reproductive harm. Hundreds chemicals are currently listed.
• Any entity doing business in California and/or selling products to California residents must provide buyers of products containing any listed chemical with a “reasonable warning” against risk of exposure to those substances.

This is our Proposition 65 warning:
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

Similar warnings must be posted at locations where listed substances or products containing them are sold, used or stored–including but not limited to–hardware suppliers, grocery stores, drug stores, medical facilities, government agencies, retail stores and parking garages.

A warning of this type is also required for such commonly used products these: goods made of or containing leather, vinyl, foam, plastics and other synthetics; glassware, ceramics and tableware; batteries and/or products containing batteries; beauty and personal hygiene products (including first-aid kits and lotions); medicines, alcohol and even fish.

More About Proposition 65
Proposition 65 is unique in several ways:

Unlike California regulatory statute AB 1108 or federal regulations imposed by the US Consumer Product Safety Improvement Act of 2008 (CSPSIA), Proposition 65 does not restrict or regulate sale of goods containing listed chemicals. Nor does it apply only to products used by children or to care for children. Proposition 65 warnings must be provided to California residents of every age. While this law does specify maximum permitted “safe harbor” limits for listed substances, there are no corresponding minimum amounts. Any detectable amount of a listed substance requires sellers to warn consumers against a risk of possible exposure. Proposition 65 lists only four of six phthalates regulated by AB 1108 and CPSIA (DEHP, DBP, BBP and DIDP). One additional phthalate (DnHP) not regulated by CPSIA or California AB 1108 is listed under Proposition 65:

Phthalate Regulation 
Phthalates, a family of chemicals that make plastics soft and pliable, are commonly used in the manufacture of PVC vinyl material. A wide spectrum of products are fabricated from PVC vinyl including furniture, shoes, purses, toys, bags, baby bibs, sporting equipment and hand tools.
Both federal (CPSIA) and California (AB1108) law limit the amount of certain phthalates that can be used in children’s toys and child care items.

A children’s toy is a product designed or intended by the manufacturer to be used by children when they play. A child-care article is defined as a product designed or intended by the manufacturer to facilitate sleep, relaxation or the feeding of children, or to help children with sucking or teething.

Toys used by children over the age of 3 but under age 12 that cannot be placed in a child’s mouth cannot contain phthalates known as: DEHP, DBP or BBP in concentrations greater than 0.1%.

Toys used by children younger than 3 years old or that may possibly be placed in a child’s mouth–as well as all child-care items–must not contain phthalates known as DEHP, DBP, BBP, DINP, DIDP or DnOP in concentrations greater than 0.1%.

Approved refunds are issued by check and will be mailed to the billing address provided by the customer. Contact us for more information.

Follow these simple steps to remove tape reside from Alvas dance floors:

  1. Thoroughly sweep Alvas Matlay/Marlay dance floor with a clean dust mop.
  2. Dab denatured alcohol onto a clean cotton cloth until a portion of the cloth becomes saturated.
  3. Rub the saturated cloth onto affected area (with the tape residue) in a back and forth motion until the residue is gone.

If the residue still has not been removed even after following the above instructions:

  1. Dab turpentine onto a clean cotton cloth until a portion of the cloth becomes saturated.
  2. Rub the saturated cloth onto affected area (with the tape residue) in a back and forth motion until the residue is gone.
  3. Once the residue is removed, rub the affected area again with denatured alcohol (same procedure). The denatured alcohol will remove the slippery residue that turpentine will leave behind.

Alvas also offers a Matlay/Marlay cleaning and re-taping service. Contact us for more information.

Alvas rents Barres, Floors, Glassless Mirrors and Dance Studio Sound Systems (audio equipment) for backline/stage, productions, recitals and more. Rentals for backline events can be discounted 50% off of the rental cost, with a pre-approved promotional agreement. Contact us for more information.

Rentals are charged on a weekly basis.
Additional charges apply for Alvas Delivery, Alvas Pickup and Assembly/Installation.

Rental Quotes

To assist with quoting your rental, please have ready:

  • The address of the rental location
  • Which products you are interested in renting
  • How long you would like to rent the product(s)
  • Your preference to Will Call or have Alvas Deliver
  • Your preference to Drop Off (return) or have Alvas pickup
  • If you would like Alvas to assembly/install

Rental Agreement

All rentals are rented PER WEEK and require a security deposit. Customers agree to pay 100% of rental fee per week, per item, for each week of retention.

Customers are responsible for inspecting rental items prior to taking possession of such items and upon taking possession, customers agree that all items rented are in good condition and they are responsible for these items until said items are returned.

Rented merchandise can be delivered and/or returned by Alvas. With prior approval, the customer can make an appointment to Will Call or return the merchandise themselves. Additional charges will apply if delivery and/or pickup is done by Alvas.

Alvas offers assembly and/or installation for some products.

Customers agree to return all items to Alvas on or before the agreed return date and time.

If a subsequent rental is missed due to late return of items, customers are liable for money lost from the missed subsequent rental as well.

Alvas reserves the right to assess the value of any damaged or non-returned items. In the event of loss of or damage to any rented item, the customers agree to pay Alvas the assessed value for replacement or repair; provided that such damage is discovered within 72 hours of return and is beyond ordinary wear.

Customers agree to release Alvas from any and all claims for damages by reason of the rental of these items.

Customers agree to indemnify Alvas for any loss resulting from any claim to damage to any person or property by reason of the use of rented items, which damage occurs during the time in which customers are responsible for the items.

In the event litigation is required to enforce this Agreement, Alvas is entitled to recover court costs and reasonable attorney fees.

Rental Deposits, Refunds & Restocking Fees

The security deposit amount is the cost to purchase the merchandise, plus tax.

The check or credit card used for the security deposit will be held on file until all rented items are returned and the condition of said items have been reviewed. Upon return of rented items, if damage is found, the entire security deposit is retained for a maximum of 72 hours, in which time the cost of repair or replacement will be assessed by Alvas and deducted from the security deposit.

Customers will be informed as to the charges (if any) that will be taken from the security deposit.

Due to security constraints, cash deposits will be refunded by an Alvas’ company check. However, if a cash refund is required, it will be done at Alvas, by appointment only.

There will be NO REFUND OF RENTAL FEES if cancellation is made less than 4 days prior to pick-up/delivery date.

A RESTOCKING CHARGE OF $10.00 PER ITEM will be made for other cancellations or change of reserved items. If paid by check, no refund will be made until the check clears the bank.

Long Distance Customers Inquiring About Rentals

Customers who are located more than fifty (50) miles from Alvas’ San Pedro location should contact us before signing a rental agreement in order to determine delivery and pickup options and costs.

Customer satisfaction is our primary goal. If you would like to return a product, please contact us to start the process.

Return Policy

Unused merchandise may be returned within 30 days of purchase for credit, subject to a 25% restock/handling charge.

Merchandise must not have any alterations or damages to the product.

Upon approval, Alvas will issue a Return Merchandise Authorization number (RMA) and the Return Form must be filled out. Return shipping costs, including appropriate packaging, are the responsibility of the customer.

Select items are non-returnable, including but not limited to Custom Barres.

The customer is responsible for all of the receiving and returning shipping costs. If you are returning a product to Alvas, products must be protected and packaged correctly, and the Return Form must be included in the return shipment. Alvas is not responsible for any damages incurred during the return shipment to Alvas. Any damages incurred during shipment may forfeit or delay a refund or replacement.

Approved returns will be inspected for shipping damage and manufacture defects. If a product is determined to have a manufacture defect, but free of shipping damage, you may receive a replacement, refund, or credit on your account. Please specify your preference and include documentation in your return.

Contact us for more information.

Replacements

Replacements will be sent free of charge to the same address as the original shipment. Alvas reserves the right to make exceptions.

Refund Policy

Approved refunds are issued by check. The check will be payable and mailed to the billing party/address provided on the original invoice. Alvas does provide refunds by credit card, wire transfer, or other forms of payment.

Dealers may elect to receive a credit on their account instead of a refund check.

Rosin has worked well for many years for dancing on hardwood floors. In the past, people even sprayed Coca-Cola, or anything sticky, if the dance floor was too slippery. Today, most dancers are choosing vinyl because it’s easier to maintain that moderate surface texture (not too slippery and not too sticky).

Some people are unaware that when dancing on hardwood floors, they’re not really dancing on hardwood. They’re dancing on paint that has been put on the wood to protect and preserve it. The old oil-based varnish inherently had a bit of sticky surface itself and when rosin gets together with that it can form spots that are too sticky at times- and then add sweat or body oils to it and it can easily become slippery as well. Vinyl has moderated this issue and that’s one of the reasons it has become so prevalent and popular.

Using rosin on vinyl will work temporarily to give a stickier surface, however it may ruin the dance floor surface for future. It’s very hard to get the rosin residue off the vinyl, but it can be done if the vinyl is cleaned and maintained properly. See also Alvas Matlay/Marlay Cleaning Instructions.

Sales tax will be charged to orders shipping within California, USA.

If you are a Reseller and would like your orders to be tax exempt, please contact us. We will need you to email us a copy of your current, valid resale certificate.

Orders shipping anywhere outside of California will be exempt from sales tax.

Customer satisfaction is important to us. One way we demonstrate this is by sending product samples to ones who are interested in seeing the product before purchasing it.

We also have a showroom in which our local customers may see our products in a larger scale. If you would like to visit our showroom, please contact us for an appointment.

Glassless Mirror Samples

If you are unfamiliar with Glassless Mirrors, we recommend receiving a Glassless Mirror sample before purchasing. 

Customer satisfaction is important to us. One way we demonstrate this is by sending product samples to ones who are interested in seeing the product before purchasing it.

We also have a showroom in which our local customers may see our products in a larger scale. If you would like to visit our showroom, please contact us for an appointment.

Dance Floor Samples

Upon request, we will provide free dance floor samples of Alvas Matlay and Alvas Marlay as well as the Birch Plywood specified for the Alvas Floating Subfloors. Contact us for more information. When contacting us, please provide the full mailing address, whose attention we should mail it to and which samples you would like.

Customer satisfaction is important to us. One way we demonstrate this is by sending product samples to ones who are interested in seeing the product before purchasing it.

We also have a showroom in which our local customers may see our products in a larger scale. If you would like to visit our showroom, please contact us for an appointment.

Barre Wood Samples

Upon request, we will provide free ballet barre wood samples of Alvas Maple, Oak and Poplar wood. Contact us for more information. When contacting us, please provide the full mailing address, whose attention we should mail it to and which samples you would like.

In case your merchandise becomes damaged during shipping:

Ground Shipments (ie. UPS Ground)

1. Do Not Refuse Delivery. (Alvas will determine whether the damage is classified as shipping damage or manufacture damage. Do not attempt to determine this yourself) If the shipment was left at the door, follow steps 2 thru 4.
2. Contact Alvas immediately. Claims will not be allowed unless Alvas is contacted within 5 business days of when the merchandise was delivered.
3. Take a photo of the damage and the shipping carton(s). If the carton or packaging was also damaged, do not throw this away.
4. Email the photo, a detailed description of the damage and your contact info to Alvas BFM Office.

All shipments must be inspected within 5 days of when the order was delivered. If you fail to inspect the contents of your shipment you severely limit and possible exclude Alvas’ ability to file claims, collect damages and replace damaged merchandise, hence you will not be entitled to “full credit” nor “full replacement value” for your damaged order.

Freight Shipments (ie. UPS Freight)
1. Do Not Refuse Delivery. On the delivery company’s Bill of Lading, be sure to sign “Damaged”. The Bill of Lading is the paperwork the driver presents you for your signature.
2. Contact Alvas immediately. Claims will not be allowed unless Alvas is contacted within 5 business days of when the merchandise was delivered.
3. Take a photo of the damage and the shipping carton(s).  If the carton or packaging was also damaged, do not throw this away.
4. Email the photo, a detailed description of the damage and your contact info to Alvas BFM Office.

All shipments must be inspected within 5 days of when the order was delivered. If you fail to inspect the contents of your shipment in the presence of the driver at the time of delivery and/or fail to make your note on the Bill of Lading, you severely limit and possible exclude Alvas’ ability to file claims, collect damages and replace damaged merchandise, hence you will not be entitled to “full credit” nor “full replacement value” for your damaged order.

Whether you live outside of the United States, are planning a big move, or know someone who can use high quality dance equipment, you can now purchase and ship to almost anywhere in the world with ease. There’s no surprises when your order gets to the border or at your door- All taxes and duties are calculated at checkout!

Shipping all Alvas manufactured products to anywhere in the contiguous USA is free! It’s just that simple.
Orders shipping anywhere outside the Contiguous USA will have taxes and duties calculated at checkout.

Most orders ship from our San Pedro, CA, USA warehouse. Our team works hard to ensure that your order is accurate and on time. If your order is ready to ship prior to the scheduled ship date, we will do our best to ship it early.

Shipping Schedule

Standard Shipping Schedule:

All orders paid in full by Monday 11:00 am (PST) will ship by Wednesday*
All orders paid in full by Wednesday 11:00 am (PST) will ship by Friday*

Need it faster? Call us and we’ll do our best to help! There is a chance we can rush your shipment and/or expedite the delivery service.

Expediting Options:

– Rush Production Time* ($50 Rush charge may apply)
– Expedited Delivery Service**
– Will Call (Customer Pick Up)

Exceptions:

  • Products not manufactured by Alvas may have longer production lead times- Specific lead times on products are listed on their product page.
  • Due to additional processing time, international orders may take longer.
  • Applying a Rush charge to an order will break the normal shipping cycle for that order. Our staff will present to you the earliest time available to ship, for your approval. If agreed upon, the rush charge will be applied, and the order will be shipped on the agreed upon date.
  • Additional charges will apply for expedited delivery service.

HOLIDAY SHIPPING WITH UPS:

Be Ready for the Holidays with UPS:

Holiday Service Information & Year-End Holiday Schedule

Delivery

Alvas ships through multiple carriers. Local orders will be delivered by our Alvas team.

If your order is shipping freight, the freight company will contact the phone number you provided to schedule a delivery appointment with you, before arriving to the shipping address. Missing the call, or failing to return the call to the shipping company, could result in a delay of your shipment. If you miss the first call, the freight company will make a few attempts to reach you before deciding to return the shipment to us. Please note the customer is still responsible for the cost for the shipment (or lack of).

Deliveries should be inspected asap. If there are any damages or shortages, Do Not Refuse Delivery. Instead, sign “Damaged” or “Short”, and then contact Alvas immediately. For more information, view the FAQ.

Walk-Ins

Call first. At times, our warehouse staff may be off-site handling installations or deliveries. Due to this, customers who pay for their order as they walk in to our retail store may have to wait approximately 10 minutes to 2 hours before their merchandise is ready to be picked up.

Orders for Maple Barres, Oak Barres, Custom Poplar Barres and Custom Matlay/Marlay will be available for pick up according to our shipping schedule.

Will Calls

Orders paid in full by Monday 11:00 am (PST) will be available for pick up by Wednesday.
Orders paid in full by Wednesday 11:00 am (PST) will be available for pick up by Friday.
Hours for Will Call: Mon – Fri 10:00 am – 3:00 pm. Other times may be scheduled with prior approval.
Will Call orders outside our standard shipping schedule are subject to a Rush fee.
Rush orders do not apply to Maple Barres, Oak Barres or Custom Poplar Barres.
Alvas will not be responsible for loading and/or securing will call orders upon pick up.
Customers will be responsible for securing orders and bringing appropriate help and/or supplies.

In case your merchandise becomes lost during shipping:

Ground Shipments (ie. UPS Ground)

1. Do Not Refuse Delivery. (Sometimes packages are accidentally split up and placed on separate delivery trucks. When this occurs, the “missing” package is often delivered the following business day)
2. Contact Alvas immediately. Claims will not be allowed unless Alvas is contacted within 5 business days of when the merchandise was delivered.

All shipments must be inspected within 5 days of when the order was delivered. If you fail to inspect the contents of your shipment you severely limit and possible exclude Alvas’ ability to file lost package/shortage claims, hence you will not be entitled to “full credit” nor “full replacement value” for your damaged order.

Freight Shipments (ie. UPS Freight)
1. Do Not Refuse Delivery. On the delivery company’s Bill of Lading, be sure to sign “Shortage”. The Bill of Lading is the paperwork the driver presents you for your signature.
2. Contact Alvas immediately. Claims will not be allowed unless Alvas is contacted within 5 business days of when the merchandise was delivered.

All shipments must be inspected within 5 days of when the order was delivered. If you fail to inspect the contents of your shipment in the presence of the driver at the time of delivery and/or fail to make your note on the Bill of Lading, you severely limit and possible exclude Alvas’ ability to file lost package/shortage claims, hence you will not be entitled to “full credit” nor “full replacement value” for the shortage of your order.

Alvas Custom Ballet Barres are manufactured with the option of no holes or pre-drilled holes, spaced according to the customer’s specifications- Signed Diagram required. Pre-drilled holes are required to attach Alvas ballet barres to our wall mount brackets and floor mount stanchions.

Spacing Accuracy Tolerance
All Alvas wood barres: +/- 1/8″

Barre Length Tolerance
Alvas Custom wood barres: +/- 1/8″.

Barre LengthDiameterMax SpanMax OverhangMin Overhang
1' - 16'1 7/8", +/- 1/8"
80"20"2"

The holes in Alvas Standard Barres are always separated by multiples of 16” to allow the mounting of every bracket directly into a wall stud- most wood wall studs are 16” apart. (If you are unsure of your stud spacing, we recommend using an electronic wood wall stud finder or consulting a contractor).

Holes are pre-drilled into the barres so that Alvas Fixed Brackets and Extensions* are ready for installation and actually screw into the rear side of the barre. This allows your hand or foot to slide across the barre without hitting the brackets.

* Extensions are used on Wall Mount Adjustable Brackets, Free Standing Frames and Floor Mount Stanchions.

Spacing Accuracy Tolerance
All Alvas wood barres: +/- 1/8″

Barre Length Tolerance
All Alvas wood barres will maintain a tight length tolerance of: +/- 1/8″.

Barre LengthBracket Number & Spacing
4’ Barre: 2 brackets spaced 32” apart (8” overhang)
6’ Barre: 2 brackets spaced 48” apart (12” overhang)
7’ 10'' Barre: 2 brackets spaced 64” apart (15” overhang)
10’ Barre: 2 brackets spaced 80” apart (20” overhang)
14’ Barre: 3 brackets spaced 64” apart (20” overhang)
16’ Barre: 3 brackets spaced 80” apart (16” overhang)

Ensure Alvas Matlay and Alvas Marlay is dry, clean of any foreign substances (such as grease, oil, dirt, etc) and all tape is removed before rolling it up for storage. Alvas Matlay/Marlay should be rolled evenly and tightly, and then stored horizontally on an even, flat and smooth surface with no heavy objects on top of it.

Yes, you can tap on a marley-type floor. “Marley” has become the prevalent choice of surface for most dance studios. Before choosing whether a marley-type dance floor or hardwood is best for you, here are a few things to consider:

One of the main differences between tap dancing on hardwood vs “marley” is surface texture. Tap dancers love dancing on wood because that’s what they’ve grown accustomed to. However, some people are unaware that when dancing on hardwood floors, they are not really dancing on hardwood. They are dancing on paint that has been put on the wood to help protect and preserve it. While vinyl dance floors may limit the tap dancer’s sliding, each dancer will find that their allowance of movement will change depending on what particular floor covering and shoes are being used. Then the experience of the tap dancer comes in.

Another difference is sound. Vinyl dance floors will take away some of the high frequency pitch in the tap sound but there is so much change in tone from shoe to shoe, studio to studio and theatre to theatre that this very slight difference in tone is not an issue.

Cost should also be considered. Most studios can’t afford a separate room with hardwood floors specifically for tap dancing, so “marley” has become the prevalent surface choice for dance studios.

Tapping on any surface will most likely cause some damage. Since the hard metal on the tap shoes hit the floor with such force, it really comes down to damaging either the shoes, or the floor. This is regardless of what type of floor it is. Many studios will recommend tapping on Matlay dance floors because the cost to replace it is much less than replacing/repairing hardwood floors.

The specific type of floor installed underneath the marley-type dance floor is important because it impacts how much tapping the marley-type vinyl can withstand. Alvas Matlay over a strong floating subfloor will lessen the damage tapping will do.

Helpful tip: Some studios keep a small repair kit in their studios and make it a point to regularly remind students to check that the screws are screwed all the way into their tap shoes before starting class.

The type of dance floor tape you use on your dance floor matters.

Alvas can only personally guarantee the flooring tape we sell. Many companies sell vinyl tape but not all vinyl tape is the same due to the adhesive used. Some adhesives in tape will chemically react to the marley-type flooring (Alvas Matlay/Marlay), ruining the surface of the floor.

Alvas carries Maple, Oak and Poplar ballet barre wood.
Alternative types of wood may be special ordered with an additional set up fee.

Alvas Glassless Mirrors are UL (Fire Retardant) rated for safety:
R7754 Building Units
36 MO

Surface Burning Characteristics
Flame Spread:
Face 15
Back 40
Core 25

Smoke Developed:
Face 85
Back 100
Core 100-45

Other Glassless Mirrors that do not have such ratings should not be placed in public facilities, as they present a fire hazard.

Alvas has a limited supply of used products available at a discounted price. View our clearance page or contact us for more information.

Alvas is happy to offer volume discounts to our retail customers- whether your order is placed online or by phone.

  • Online shoppers > The volume discount will reflect in your shopping cart immediately.
  • Orders placed by phone > The volume discount will be displayed clearly on your invoice.

Volume discount breakdown:

5% off merchandise total: $200-$400

10% off merchandise total: $401-$800

15% off merchandise total: $801-$2,000

20% off merchandise total: $2,001-$4,000

25% off merchandise total: $4,001 or more

Note: Volume discounts apply to regular priced items only. Sale and Clearance items are excluded.

Wood is a natural product so the grain and/or coloration of the wood can vary. Alvas cannot guarantee the grain color you receive.